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Returns My Account Information

If you wish to return a product or item that you find unsatisfactory, please follow the procedures as explained below.

 

**Please be advised that if the item(s) that is being returned is opened or used, the refund will be subject to a 20% restocking fee, as described in our return policies on our website. All Returns must be received back within 30 days of you receiving the order.  Products shipped back to us without an RMA number will not be accepted for return, and may have up to a 50% restocking charge.

 

All items must be returned in original packaging with all parts and pieces including instructions, warranty cards and all literature. If not, the return may be subject to a restocking fee of 80% or more depending on the product.

 

Items returned that customers claim are defective and upon their return are determined to be in perfect functional working order, will be assessed a $1.00 refund and an email will be sent to the customer to determine if they would like the item reshipped to them at their cost. We will hold onto the product for reshipment no more than 10 calendar days from receipt of item.  

 

We CANNOT accept returns on products that are used on the face, body or mouth, according to Federal laws. These products include but are not limited to: Natural Bras, Strapless Silicone Bras, Celebrity White, all types of Shavers and Trimmers, Sonic Clean between Machines, Cybersonic Oral systems and brush heads, Dr Federís LiftTight , all Epil-Stop products etc. Hair, mouth and other beauty products cannot be returned due to sanitary reasons.

 

Products such as Phase 4  and Walkfit  are non returnable if not in original condition with all the parts.  They must be unscuffed.

 

Return Procedures are as follows:

  1. Please call for a Return Merchandise Authorization Number (RMA#) before returning the product. In most cases this is the same number as your original order number.
  2. Pack item (s) into a shipping box and address the return to the address below.
  3. Put the RMA # on the shipping label so that the return can be processed more efficiently upon its arrival in our warehouse.
  4. The product must be returned via regular mail as we will not refund the cost of ANY express, priority or overnight shipping
  5. Please do not affix any labels or stamps to the retail box of the product. Put all labels and stamps on a shipping box or the original packing box your order came in.

 

Once the return has been received, and the product inspected, you will be issued a refund and be notified via email and sent a copy of the refund transaction record and details for your records.

 

Address returns to:

As Seen on TV Products

3641-B Pierce Drive

Chamblee, GA 30341

 

The return shipping cost will only be reimbursed by As Seen on TV/TVTime Direct if it has been agreed upon prior to the return. This is only if a product has been damaged in delivery or was received defective. Once again, the product must be returned via regular mail as we will not refund the cost of ANY express, priority or overnight shipping.

 

Products which are refused after shipment will still be assessed a shipping fee.

 

If you have any further questions, please call us at the number below and ask for customer service.

 

Certain Chrismas Gifts are non returnable such as Floam, Line Chaserz, and Flashlights.

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